Melis is the main provocateur when it comes to encouraging creative and pragmatic solutions. Our founder is passionate about inspiring motivational change within organisations. With her vast business experience, underpinned by a PhD in Human Factors (user-centred design) she is naturally focused on customer centricity alongside design and innovation.
Her areas of expertise covers service strategy, strategic service design, experience design, concept prototyping, systems engineering, program management and human factors research. Melis is a contributing author to “This is Service Design Thinking” the very first textbook on Service Design published in 2011. She is an Associate at Monash School of Medicine, working with senior leaders in Southern Health to re-imagine health services through the strategic use of design. She also sits on the advisory board at RMIT School of Architecture and Industrial Design.